Every business owner takes pride in delivering excellent customer service and meeting deadlines. Sales teams focus on enhancing customer experiences, while management is dedicated to growing and expanding the business.
But there’s one crucial area that small to medium businesses often overlook or push aside: administration.
The Hidden Challenge of Administration
For many small businesses, administration is the dreaded task that either gets neglected or ends up overwhelming staff. This leads to errors, bottlenecks, and even cash flow problems. The reality is that administration integrates into every aspect of a business, yet it’s rarely a team’s strong point.
So, how do you improve the behind-the-scenes flow of your business?
You have three main options:
- Hire a Full-Time Staff Member
- Delegate Admin Tasks to Current Team Members
- Hire a Virtual Assistant
Let’s break down each option.
1. Hiring a Full-Time Staff Member
- Costs: A full-time hire requires more than just a salary. You’ll need to consider desk space, equipment, annual leave, and HR expenses like PAYE and UIF.
- Time vs. Value: If you only have an hour of admin work per day, is it worth the cost of a full-time hire who may spend most of their time idle?
- Training & Fit: Admin staff are often young and inexperienced. What’s the time and cost involved in training? And what happens if they don’t fit your company culture?
2. Delegating to Existing Team Members
- Skills and Capacity: Do your current team members have the time and know-how to take on admin tasks?
- Impact on Delivery: What customer-facing tasks might suffer if you divert their attention to admin work?
3. Hiring a Virtual Assistant
- Immediate Support: Many tasks can be delegated to a Virtual Assistant with minimal handover. This allows you to quickly clear up backlogged admin.
- Flexibility & Cost-Effectiveness: Virtual Assistants offer tailored packages based on your needs, eliminating the need for contracts and HR headaches.
- Ready-to-Go Setup: No need to invest in desks or computers – Virtual Assistants work remotely with their own setup, saving you significant costs.
- Expertise & Versatility: Virtual Assistants often bring diverse experience and constantly learn new ways to enhance their clients’ businesses, offering far more than just basic admin support.
Adapting to the New Normal
In today’s rapidly changing business environment, how has your business been impacted? Are you ready to explore flexible solutions like hiring a Virtual Assistant?
If you want to streamline your operations without the burden of full-time hires, let’s chat. Contact Candice at Mischief Managed and discover how we can help your business grow.
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